Refund policy

60-Day Return Policy
We accept returns on all eligible items within 60 days of the delivery date.

Restocking Fee
All approved returns are subject to a 15% restocking fee, which will be deducted from your refund.

Return Shipping
Customers are responsible for the cost of return shipping. Shipping charges are non-refundable.

Condition of Returned Items
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return
To start a return, please email alexandert@turtleking.com, or use the contact form on our Contact page, and we will walk you through the process. Please do not send items back to us without first requesting a return, as items sent without prior authorization will not be accepted.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be refunded to your original payment method, minus the 15% restocking fee, within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

Free Lifetime Sharpening
Every Emerald knife comes with free sharpening for the life of the knife. Our founder hand-sharpens each blade using traditional whetstones. Simply reach out to arrange a sharpening — you're responsible for shipping the knife to us, and we cover return shipping once it's sharpened.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions
Sale items and gift cards are final sale and cannot be returned.

Questions
You can always reach us with any return questions at alexandert@turtleking.com.